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SHIPPING, RETURN & EXCHANGE POLICIES
Last Updated 09/05/2025. These policies complement and incorporate by reference the Gantelet.com Conditions of Use.
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FREE 365 DAY RETURNS
Return shipping from anywhere the artwork was shipped to you. If you are not 100% satisfied with your purchase from Gantelet.com, you can return your eligible item(s) for a full refund within 365 days of purchase. Items part of a site-wide sale or promotion are eligible for return unless otherwise stated. Returns must be in the state you received them, and in the original packaging. Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund. For more information on returns contact Stéphane Gantelet.
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If you have received defective, damaged or incorrect merchandise, please contact us.
It can take up to 30 days for your return to be inspected and processed for a refund once it is received at studio. In certain circumstances refund time frames may be longer. Once your qualifying return is approved , Stéphane Gantelet will issue your refund. Depending on your payment method, please allow the additional timeframe for your financial institution to make funds available in your account: Debit or credit cards: up to 10 business days; Apple Pay transactions: up to 10 business days; international cards: up to 30 business days and PayPal transactions: up to 30 business days.
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EXCHANGES
You also have the option to exchange an eligible item instead of returning it for a refund. Final Sale merchandise is sold as-is and is not eligible to exchange. Guest checkout purchases are not eligible to exchange.
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EXCHANGE PROCESSING
As noted above in our return policy, it can take up to 30 days for your return to be inspected and processed for a refund once it is received. In certain circumstances refund time frames may be longer. Once your qualifying return is approved, Stéphane Gantelet will issue your refund. Depending on your method of payment, please allow the additional timeframe for your financial institution to make funds available in your account: Debit or credit cards: up to 10 business days; international cards: up to 30 business days and PayPal transactions: up to 30 business days.
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QUESTIONS ?
Contact Stéphane Gantelet by clicking on the link below 24 hours a day, 365 days a year! Quick response.
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